AI Won't Solve All The Problems, But We Don't Realize It Yet

Is AI Really Capable of Replacing Entire Workforces?

Eternally optimistic technologists and the investors that love them are currently convinced that AI can replace an entire workforce. Sadly, it seems like we are going to have to learn this the hard way.

Listen, I have been studying AI since college. My Master's Thesis was on AI Expert Systems.

What Can AI Actually Do?

AI Can Do A Lot of Things:

  • "Think" and perform tasks.

  • Help you learn faster.

  • Research, summarize, and create.

  • Save you a few bucks.

What Are the Limitations of AI?

But here are a few things AI cannot do:

  • Build business relationships.

  • Listen to your customers.

  • Visit your customer's site.

  • Go to a dinner with your best client.

  • Have an intuition about the market or the business based on prior mistakes.

  • Make your company fun to work at.

Why Is Human Connection Still Essential in Business?

Amongst all the talk about technology, what must not be forgotten is that it is an optimistic, hopeful community of humans that make companies great places to be.

Listen to your customers. Trust your gut. Keep your north star.


Expert Consulting: How Will You Grow Your eCommerce Company?

When growth is elusive, I am an expert at asking incisive questions to surface the real issues and then present straightforward ideas that your team can actually implement.

Mistakes are expensive. They cost money, of course. What’s worse is the opportunity cost. I work with investors and management teams worldwide to help them get a handle on their digital business plans to execute a clear path forward.



Rick Watson

Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes.

Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct to consumer digital e-commerce platform that powers AnneKlein.com and JosephAbboud.com.

Watson also hosts a weekly podcast, Watson Weekly, where he shares an unbiased, unfiltered expert take on the retail sector’s biggest players.

In the past year alone, Rick has spoken at many in-person and virtual events as well as podcasts on topics ranging from retail/ecom to supply chain/logistics and even digital grocery including CommerceNext IRL, ASCM Connect, and Retail Innovation Conference.

https://www.rmwcommerce.com/
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