Facebook Needs To Invest in eCommerce As If Its Life Depended On It

I was browsing Facebook's recent earnings call transcript last week to glean a few tidbits about their e-commerce investments.

The biggest worries for a high margin, high growth ad platform which has put eCommerce in its list of top priorities are as follows:

  • There isn't enough critical mass of eCommerce talent that wants to work at a big ad company.

  • The Commerce group might roll up to a broader product unit and not be independent enough to think differently. Amazon tends to solve this problem brilliantly. Most other companies struggle with this.

  • The group might be on a short leash. See last point about Amazon.

  • eCommerce has lower margins than other businesses. This means investors lose patience, too. Mark has tight reins here, so perhaps he can get past this.

But those aren't the biggest reasons. In order to truly succeed, Facebook needs to make eCommerce "The Number One" priority. The number 3 priority in a high-margin ad business is unfortunately still an incubation project.

For Facebook to make its mark, it needs to invest in eCommerce as if its life depended on it. After all, it's currrent primary competitors for merchant attention - Shopify and Amazon are investing like this.

Looking forward to seeing what Mark has in mind for later this year.

Rick Watson

Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes.

Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct to consumer digital e-commerce platform that powers AnneKlein.com and JosephAbboud.com.

Watson also hosts a weekly podcast, Watson Weekly, where he shares an unbiased, unfiltered expert take on the retail sector’s biggest players.

In the past year alone, Rick has spoken at many in-person and virtual events as well as podcasts on topics ranging from retail/ecom to supply chain/logistics and even digital grocery including CommerceNext IRL, ASCM Connect, and Retail Innovation Conference.

https://www.rmwcommerce.com/
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